About mobination
Building Better Customer Relationships Through Technology
Our story
MobiNation was founded with a simple belief that great communication can transform business and communities. We saw an opportynity to bridge the gap between businesses and their customers through reliable, innovative and easy to use communication solutions.
Today, we empoer thousands of businesses across kenya to reach, engage and grow their customer base using SMS, WhatsApp, Voice, USSD and more.
What we offer
Mobi Nation is a customer engagement platform helping businesses acquire, engage and retain customers through intelligent communication, automation and customer engagement technology.
We bring together channels such as SMS, WhatsApp, USSD and Voice with automation, loyalty programmes, APIs and analytics to help businesses create connected customer journeys and turn customer interactions into measurable growth.
We’re on a mission to make business communication in Kenya simpler, smarter and more impactful.
Brand Promise
To empower businesses to grow by delivering intelligent customer engagement solutions that transform every interaction into an opportunity to build trust, inspire action and create lasting customer relationships
Mission
To empower businesses to grow by delivering intelligent customer engagement solutions that transform every interaction into an opportunity to build trust, inspire action and create lasting customer relationships
Vision
To become Africa’s most trusted customer engagement platform, enabling businesses to build meaningful customer relationships and achieve sustainable growth.
Our values
Customer Centric
We create value for you by making your life simpler, faster and more convenient.
Simplicity
We design solutions that remove complexity and make customer interactions effortless.
Trust
We earn trust through secure, reliable and transparent communication
Innovation with a purpose
We embrace technology that solves real customer problems and creates measurable business value
Growth through engagement
Businesses grow when they build meaningful relationships with customers. Every interaction strengthens that relationship
1. What is Mobi Nation?
Mobi Nation is a customer engagement platform in Kenya that helps businesses acquire, engage and retain customers through SMS, WhatsApp Business Messaging, USSD, Voice, automation, loyalty solutions and API integrations.
2. How much does Bulk SMS cost in Kenya?
Mobi Nation Bulk SMS pricing is volume-based. Messages from 100 to 100,000 cost KSh 0.30 per SMS, 100,001 to 1 million cost KSh 0.25 per SMS, and volumes above 1 million cost KSh 0.19 per SMS.
3. How do I get a Sender ID for Bulk SMS?
To request a Sender ID through Mobi Nation, provide your company registration certificate and complete the Sender ID request form. Submit the documents through the Mobi Nation website or email them to support@mobination.co.ke
4. What customer engagement solutions does Mobi Nation offer?
Mobi Nation provides customer engagement solutions including Bulk SMS, Two-Way SMS, WhatsApp Business Messaging, USSD, Voice Messaging, loyalty and rewards programmes, customer acquisition tools, workflow automation, analytics and API integrations.
5. Does Mobi Nation offer Bulk SMS in Kenya?
Yes. Mobi Nation provides Bulk SMS solutions for businesses in Kenya, supporting marketing campaigns, customer notifications, alerts, reminders, OTPs, promotions and other
6. Does Mobi Nation provide WhatsApp Business Messaging?
Yes. Mobi Nation enables businesses to use WhatsApp Business Messaging for customer support, notifications, promotions, lead follow-up, onboarding and personalized customer communication.
7. Can Mobi Nation help with customer acquisition and lead generation?
Yes. Mobi Nation supports customer acquisition through digital media campaigns, landing pages, QR codes, USSD, WhatsApp, short codes and automated follow-up journeys designed to capture and convert qualified leads.
8. Can Mobi Nation help businesses improve customer retention and loyalty?
Yes. Mobi Nation provides loyalty and retention solutions including digital loyalty programmes, rewards, referrals, personalized offers and automated win-back campaigns designed to increase repeat purchases and customer lifetime value.
9. Does Mobi Nation provide USSD solutions for businesses?
Yes. Mobi Nation provides USSD solutions for interactive customer journeys including registrations, surveys, promotions, competitions, self-service and customer support.
10. Can Mobi Nation integrate with our CRM, ERP or business systems?
Yes. Mobi Nation provides API and integration capabilities that allow businesses to connect customer engagement services with CRMs, ERPs, payment systems, websites, mobile applications and other business platforms.